We have only talked about a chatbot that is used reactively. But did you know that you can also proactively deploy a chatbot? Even a tad cheeky? And believe it or not, you will see that a proactive chatbot positively influences the number of conversions. A chatbot keeps track of which customer visits which page. For example, does your chatbot see that a customer is on the same product page twice? Then you know that that person is interested above average. To give the customer that last push, you can set the chatbot to send the customer a message. A simple message like: “Hey! I see that you have visited this product before, is there anything I can help you with?” works wonders to convert a website visitor into a paying customer.

The chatbot as a sales employee in B2B as B2C

Chatbots are also often used in the B2B market. The examples we have given so far are mainly focused on e-commerce. But companies that sell customized services or products can benefit just as much from a chatbot. A chatbot can generate leads and even qualify automatically. As soon as a lead contacts the chatbot or visits a certain page, the chatbot can take action and request the lead’s data. This lead can then be picked up by the sales team the next day. Or you can choose to have the chatbot schedule the appointment automatically. One of the biggest benefits is that you keep giving your sales team new, qualified leads Media Directors Email Lists automatically. And you ensure that you no longer miss out on leads after closing time.

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You can easily set up your own sales chatbot

We can imagine that you are now wondering how exactly to set up a sales chatbot. Fortunately, this process doesn’t have to be difficult at all. For example, if you build a chatbot via the Watermelon platform , no line of code is involved!

Watermelon has a very easy drag-and-drop system where you can start a conversation in minutes; even without technical knowledge. Even though you don’t have to code, there are still many options to set up your chatbot your way. For example, you can set up a multiple-choice menu, where you give customers several options to choose from. But you can also give your customer complete freedom by letting them type whatever they want. The user-friendliness is very great, because you can set the chatbot based on the wishes of your customers.

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